Troubleshooting Reports and Documents

• MicroStrategy recommends that caching be enabled for all reports and documents intended to be viewed on a mobile device. For information on report and document caching, including instructions on how to enable caching for specific reports and documents, see the Caching chapter of the System Administration Help.
• If subscribed reports and documents are loading slowly on an iPhone or iPad, enable the Automatically Pre-Load Caches setting. This setting causes cached reports/documents to be loaded onto the device when the application is launched. This setting is found in the iPhone Settings or iPad Settings tab of the Mobile Configuration Editor, or in the device's Settings screen if the device is configured for users to have access to the settings. For information about configuring your device, see Configuring MicroStrategy Mobile for iPhone or iPad.
• If a Video Player widget stops in the middle of streaming video playback: When a mobile device is offline, the user can play the portion of the streaming video that was downloaded while the mobile device was online.

  By default, the downloaded video file is discarded when the MicroStrategy Mobile application is closed. You can ensure that the video is downloaded and stored on the mobile device for offline use. For steps, see Pre-Caching Online Content on the Mobile Device for Offline Use.